Manner Coffee Ends Free Cinnamon Powder and Syrup

Manner Coffee recently removed free options for cinnamon powder and original syrup from its ordering mini-program. Staff said the company issued a notice to stop offering syrup specials and other free requests. While some stores still accept requests through order notes, the change has surprised regular customers. Many are asking why these add-ons disappeared and whether they will return. The policy shift has quickly drawn attention online.

Some speculate the decision comes after frequent customer complaints and rising refunds. Others worry Manner may lose loyal customers who valued the free customizations. Staff feel caught in the middle, trying to accommodate requests while following new rules. The incident raises questions about balancing cost control with customer satisfaction. Manner has not yet issued a public statement addressing the backlash.

Recently, many customers noticed while ordering on the Manner mini-program that previously free add-on options such as cinnamon powder and original syrup had quietly disappeared. This change quickly drew the attention of long-time users. Staff revealed that the company had issued a notice canceling "syrup specials" and "other requests" in drink preparation. Although some stores can still accommodate requests through order notes, users are puzzled by the brand's sudden reduction of free perks. Some speculate this move is related to frequent customer complaints and an increase in negative reviews and refunds, while others worry Manner may lose regular customers as a result. This article will outline the sequence of events, reactions from various parties, and the possible reasons behind it.

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Recently, some customers noticed while ordering on the Manner mini-program that options such as "cinnamon powder" and "original syrup," which could previously be checked in the product list, had unexpectedly disappeared.

This subtle change in the ordering interface immediately surprised users accustomed to adding a little flavor to their coffee. Many couldn't help asking staff when picking up their orders: "Why can't I find the cinnamon powder option anymore?", "Will cinnamon powder no longer be provided?", "Can't I even add free syrup anymore?"

Faced with a steady stream of questions from regular customers, staff also felt quite helpless. They said that a few days ago the company suddenly issued a notice that stores would cancel "syrup specials" and "other requests" in drink preparation—meaning that coffee drinks such as Americanos, lattes, and flat whites would no longer offer free services like cinnamon powder and original syrup.

As a result, after the system upgrade, ordering channels such as the mini-program no longer display options like cinnamon powder and original syrup, and users can no longer customize drinks according to personal preference as before. However, some staff also mentioned that if customers have requests, they can fill in notes when ordering or tell them in person, and as long as supplies are sufficient, they will try their best to accommodate.

Upon learning that drinks can still be customized through notes, regular customers felt slightly relieved. But at the same time, they were confused and puzzled by Manner's new rule.

In response, netizens speculated that Manner's sudden cancellation of free add-on services may be related to customer complaints received by stores. "I saw a post saying cinnamon powder is coffee grounds, and there were a bunch of complaints." "A customer complained there was residue at the bottom of the coffee, so they just canceled this water-insoluble cinnamon powder."

Some also guessed that staff may occasionally overlook adding cinnamon powder, syrup, and other items as requested when making drinks, leading to more negative reviews and refunds at stores. "It was originally free, and to make things convenient for everyone, it ended up causing trouble for themselves, so they just stopped offering it."

Many staff also admitted that they had encountered situations where customers asked for refunds because they forgot to add cinnamon powder and other items. Therefore, regarding stores canceling free add-on services, although employees believe this move can simplify the drink-making process, save drink costs, and perhaps reduce some negative reviews and refunds, they also worry that changing the rules so suddenly will be hard for users to accept.

In the eyes of long-time users, Manner's free add-on service not only satisfies customers with niche tastes but also leaves a good impression in consumers' minds through this thoughtful service. As netizens bluntly put it, it is precisely because they can get coffee with free add-ons at Manner that they have kept buying and become regular customers of the brand.

Therefore, they believe that if the brand adopts a one-size-fits-all approach and cuts users' free perks, it may "lift a rock only to drop it on its own foot," causing some regular customers to stop buying Manner coffee.

Image source: Xiaohongshu

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The above content is compiled by CoffeeHunters, a coffee news website.